We get that buying a new mattress is a big decision. This is why we let you sleep on it (literally!) to make sure you achieve the good night’s sleep you need. It takes 30 days for you and your mattress to get to know each other. Your body needs 30 days to adjust to the change of a new mattress after you likely slept on your previous mattress for years. If, after this break-in period, you aren’t completely satisfied, you can exchange your mattress up to 60 days from delivery.Mattress Guarantee Inquiry Form
Our Mattress Comfort Exchange Policy
The 60 day period begins the day you get your new sleep set. Head Springs Depot will allow a one-time reselection only after the 30 day adjustment period.
You may select a mattress of equal or greater value. If you select a sleep surface of greater value, you will be responsible for the difference in price. If a reselection is of lesser value, no refund will be made. You will receive store credit for any difference.
The original mattress purchase must be included and you must also use a mattress protector. The mattress surrendered must be stain free.
Please take your time in your reselection choice; only one comfort exchange is allowed per customer.
This policy does not apply to foundations, box springs or adjustable bases.
Reselections are not allowed for issues regarding mattress size or height. Bedding accessories, such as pillows, protectors, encasements, sheets and adjustable bases are not eligible for returns or exchanges.
Reselections are not valid on special sizes, custom orders, floor models or claim exchanges.
All reselections are subject to a 10% restocking fee