Home Delivery

At Head Springs Depot, our goal is to ensure your experience is enjoyable and seamless from the moment you place your order until it arrives in your home. Depending on the items purchased and the delivery methods available for each item, your order could be delivered in multiple shipments.

How to Prep For Our Arrival

Step 1

Remove all existing furniture from your space so our team can install your new furniture exactly where you would like it. 

Step 2

Remove any low hanging lights, wall art, cabinets or tables that may hinder the delivery process.

Step 3

If you have wood floors, we recommend purchasing felt pads before our arrival. Our delivery team is happy to attach them for you.

White Glove Delivery Service

Our professionally trained delivery team will unpack, inspect, assemble, and place your furniture in the room of your choice as well as removing all packaging and debris. This service includes furniture, larger décor, uniquely shaped items, and items that are too fragile to ship through Small Parcel Delivery

What to expect with White Glove Delivery Service:

Preparing for Delivery

  • It is your responsibility to ensure furnishings fit in desired rooms, as well as through doorways, stairways, elevators and hallways. Please see our Measuring for Furniture Delivery. These are merely guidelines for measuring and do not guarantee your furniture will fit.
  • It is your responsibility to verify that the room of your choice is suitable for your furniture and cleared of existing furniture as our delivery team is not permitted to move or dispose of existing furniture or other items.
  • If you live in a high rise or condominium which requires a Certificate of Insurance, please contact us after placing your order.

Scheduling Delivery

  • In Stock: You will be contacted to schedule your delivery appointment within 14 business days of purchase.
  • Deferred Delivery: Delivery will occur once all of the items become available and ready to ship. You will be contacted once your items arrive at our warehouse to schedule your white glove delivery.

Delivery Day

  • An individual 18 years or older, must be home to accept delivery and inspect your order.
  • Furniture items will be carefully unpacked and assembled and the packing materials removed. (excludes lighting, mirrors, wall art)
  • Items such as lighting, mirrors, and wall art will not be unboxed, inspected, assembled or installed. Our delivery team is not permitted to install any electrical equipment or wall-mounted items.

Small Parcel Delivery

Small Parcel Delivery includes select decor, lighting, rugs, and smaller furniture items that can fit and safely ship using standard small parcel shipping

Standard - 3-14 business days from Order Ship Date

Express - ships via UPS Next Day Air®

Please note: Orders received after noon CST or placed on weekends or holidays will be processed the next business day.

What to expect with Small Parcel Delivery

Once your order has been finalized and processed, you will be notified with delivery information via UPS and a tracking number provided. Our order processing will vary based on company-observed holidays, demand and product availability. Some items may ship separately. We do not currently process orders on Saturday or Sunday. 

Online Purchase Returns

We hope you love your Head Springs Depot products and want you to be fully satisfied with every item you purchase. If you are not satisfied, you may return or exchange the item(s) subject to the policies set forth below. Delivery fees are non-refundable with the exception of manufacturer defect or transit damage.