Frequently Asked Questions
Find quick answers to the most common questions about our store hours, services, orders, and more. Whether you're planning a visit, placing an order, or customizing furniture, our FAQ page has you covere
General
Monday - Saturday: 10am - 6pm
Sunday: Closed
Monday - Friday: 8am - 5pm
Saturday & Sunday: Closed
Visit us at:
Head Springs Depot
547 Mount Hope Street
Franklin, TN 37064
Monday - Saturday: 10am - 6pm
Sunday: Closed
Call or Text Customer Service: 615-671-4021
Email: customercare@headspringsdepot.com
Orders and Service
Yes. Call or Text 615-671-4021 (Option 2) or email customercare@headspringsdepot.com.
Major Credit Cards: Visa, American Express, MasterCard
Common Payments: Cash, Debit, Check, Wire Transfer
Financing Options: Synchrony Bank, Snap Financial, Affirm with credit approval by financing source.
Yes! Call or Text Customer Service: 615-671-4021 (Option 1)or email customercare@headspringsdepot.com.
Call or Text Customer Service at: 615-671-4021 (Option 3) or email customercare@headspringsdepot.com.
Head Springs Depot Franklin Store
547 Mount Hope Street
Franklin, TN 37064
Monday - Saturday: 10am - 6pm
Sunday: Closed
Head Springs Depot Distribution Center (Customer Pickup Only)
5542 Nashville HWY
Chapel Hill, TN 37034
Monday-Friday 8AM-5PM
Call or Text: 615-671-4021
Email: customercare@headspringsdepot.com
Yes, we require room or existing furniture dimensions to help your confirm the piece or pieces are going to properly fit in your home as customer's are responsible for confirming their order fits properly in their space. If you need assistance we are here to help! Schedule a Time with our Design Team before purchasing.
Yes, our everyday low prices are consistent across both in-store and online purchases.
Yes, we have an Interior Design Trade Partnership Program. Join us by completed the quick form here: Head Springs Depot Trade Program and our administration team will follow up to get you on board!
Yes, you sure can! Select Local Pickup During Checkout and the location you would prefer to pickup (Franklin, TN Store or Chapel Hill, TN Warehouse). Once your item is ready for pickup we will Call/Text you to make arrangements with you!
Yes, we offer many custom options for furniture and upholstery. Let's set up an appointment to design great pieces to fit your needs: Book A Design Consultation
Yes we do! Click here to schedule your design consultation with our helpful team of furniture experts.
Yes, we have many fabric and leather swatches available in-store so that you can see the colors, textures and buy with confidence.
Product dimensions are listed on each product page. If not listed, please contact us and we will provide them for you.