5 Years of Life Proof Protection

Accidents happen! Protect your furniture, mattress, or adjustable base for up to five years.

The 5-Year Life Proof Protection Plan

It covers nearly every type of damage imaginable
No deductibles or out-of-pocket expenses
If you do not file a claim during the specified time frame, we’ll give it back to you 100% credit!

This extended coverage is only available for seven days after you purchase your items.

What’s Covered?

Accidents happen, and the manufacturer’s warranty is limited. For just a fraction of what you paid for your furniture, you can protect it for up to five years.

Stains

food and beverages
nail polish and nail polish remover stains or damage
human and pet body fluid stains
dye transfer
ink and marking pen stains
candle wax
paint, and more

Accidental Damage

pet damage
puncture, rips, tears, and burns
frame, spring, sleeper, and reclining mechanism breakage
heating and vibrating element breakage
loss of cushion resiliency
seam separation, broken zippers
burns, singes, heat marks, and more

Manufacturer Defects

frame separation
structural defects to frame, warping, and breakage/cracking
loss of silvering to mirrors
integral electrical component failure
mechanism, motor, hydraulic, and lift failure
electrical component failure
lifting of veneers and laminate finishes, and more

TERMS AND CONDITIONS

Protect Your Purchase, Risk-Free!

We’re so confident in our 5-Year Life Proof Protection Plan that we offer a no-use no-lose guarantee! If, after five years, you haven’t made a claim using your plan, Head Springs Depot will issue you 100% of what you originally paid for the plan as credit.

FAQs

Q: Who administers the protection plan?
A: Safeware
Q: OK, this plan sounds great, but really, what’s the catch?
A: Like any protection plan program, some things aren’t covered that you should know about upfront. We encourage you to review the Safeware Terms document to understand what’s covered.
Q: If I originally received delivery and was authorized a product reselection, does this plan cover my delivery charges?
A:
Q: What happens if I never make a claim with my Safeware Protection Plan?
A: If, after five years, you haven’t made any claims using your plan, Head Springs Depot will refund you 100% of what you originally paid for the plan as in-store credit.
Q: Can I cancel the Safeware Protection Plan?
A: Yes. If within 30-days of your plan purchase you would like to cancel, contact Head Springs Depot for a full refund. Beyond 30 days, the protection plan is non-refundable.

Free Store Pickup

Free store pickup is available anytime during regular store or warehouse hours. No appointment is necessary.

Online Orders

The standard turnaround to transfer to the Franklin store is 2-3 days for in-stock items.
For same-day pickup, select the Chapel Hill warehouse location to pick up in-stock items on the same business day..

In-Store Orders

Same-day in-person pickup is available for in-stock items at both the Franklin, TN, and Chapel Hill, TN, warehouse locations. How To Prepare for Your Pickup

How To Prepare for Your Pickup

We want your purchase pickup to be quick and easy. Read through this important information for a smooth pickup process:

Please bring a photo ID matching your receipt to help us fulfill your order quickly and accurately.
Our team will bring your purchase to your vehicle and help load it, but they are not responsible for tying down and securing your purchases. We can provide twine for you to use for the tie-down.

Pickup Directions for the Franklin, TN Store

Directions from the front of the store:

Drive through the parking lot and back your vehicle up to the large glass garage door.
You can call ahead to let the store know you are on your way to pick up so that we can prepare for your arrival (615-671-4021 x1).
lease bring a photo ID matching your receipt to help us fulfill your order quickly and accurately.

Pickup Directions for the Chapel Hill, TN Warehouse

Directions from Nashville Highway:

Turn onto Crutcher Road, and the warehouse will be on your right-hand side. Go to the back of the building where the loading dock is located and go to the smaller dock where the sign reads “Customer Pickup Dock” above it. Please ring the bell for service. Do not enter the building.
You can call ahead to let the warehouse know you are on your way to pick up your purchase so we can prepare for your arrival (615-433-8182).
Please bring a photo ID matching your receipt to help us fulfill your order quickly and accurately

Delivery Information

Our in-house team provides hassle-free delivery service. Complete your online order, and a team member will contact you with delivery date options for your purchase. We tackle all the heavy lifting from there! Please have the area cleared before delivery.

Our flat rate delivery pricing is the same, no matter how many pieces you order. Save big with the more you buy with this great service!

Assembly, Haul-Away, and Trash Removal

Set-up and assembly is included for these items:

Beds (excludes bunk beds, day/trundle beds & some storage beds, bed frames, and adjustable bases)
Dining tables, coffee, sofa, and end tables
Attaching mirrors to dressers
Attaching hutches to buffets
Attaching legs to sofas, loveseats, and sectionals