Return Policy

Item Type Return Policy
Stock Furniture, Direct Ship, and Rugs 14 days: Many of our pieces are hand-crafted from natural materials. The beauty is in the natural variations, the irregular distresses, sporadic oxidations, and color fluctuations. These are normal characteristics that will not affect the performance of your piece and are not considered a manufacturer defect. A 10% restocking fee will be applied to these items if they are returned for reasons other than manufacturer’s defect or damage.
Non-Furniture Items: Includes Bedding, Decorative Accessories, Lighting, Mirrors, Pillows, Throws, Tabletop, Soft Goods, and Specialty Accent Merchandise 30 days: Bedding must be returned unused in the original product packaging. Wireless Rechargeable Battery Packs must be unopened in original cellophane packaging in order to be returned.
Mattresses 100 Day Comfort Guarantee: A 10% restocking fee will be applied if items are returned for reasons other than manufacturer’s defect or damage. See link here for more information on our 100 Day Comfort Guarantee Program Details.
Custom Special-Order Merchandise We do not accept cancellations, returns or exchanges. Made to your specifications and submitted for production at the time of your order. A 50% deposit may be required at time of purchase and will not be refunded if you wish to cancel, return or exchange for reasons other than manufacturer defect or transit damage.
Clearance Items (Sale), Custom Rugs, Direct Ship Artwork, One of a Kinds, Vintage Items Cannot be returned. If any of these items are refused or returned after delivery, a 50% restocking fee will be applied.

In Case of Damage

It is your responsibility to inspect your product upon delivery. Any damage that occurs upon delivery must be noted on the delivery receipt and reported immediately. Any damage not noted on the delivery receipt will be considered to be customer damage, and not warranted. If not reported within 14 days of delivery, the defects and variances will be considered “acceptable” and will not be accepted for return or exchange. We will work with you to resolve the issue to your satisfaction. If you choose to return a damaged item, purchase price, taxes and delivery fees will be refunded.

Proof of Purchase

For any exchange, return or service claim, proof of purchase in the form of your original receipt will be required.

Credits and Refunds

  • Taxes paid will be refunded
  • Delivery fees will not be refunded unless the item returned is found to have a manufacturer defect or was damaged in transit
  • Restocking fees will be applied to merchandise that is returned or exchanged for reasons other than manufacturer defect or damage. Restocking fee does not apply to Non-Furniture Items as defined above
  • The cost of return shipping, packaging and pickup coordination will be the responsibility of the customer returning an item without any damage or defects. Shipping will be initiated by Head Springs Depot and the best rate and method will be determined to provide the lowest cost and safest return route.

Refunds will be issued in the original form of payment, except in the case of cash and check purchases, in which a corporate check will be issued and could take up to 15 business days to process. It is your responsibility to ensure furnishings fit through all interior structures and into the desired space. Items that are returned or exchanged due to size will be refunded only in the form of a store gift card minus the initial delivery fee and/or restocking fee. For merchandise picked up at the home, refunds will be processed once it has been received and inspected at our warehouse. Depending on your pick up location, the processing of this refund can take up to 30 days.

Service Requests

If you are not completely satisfied with your purchase, please call or text us at 615.671.4021 (Option 3).