As a HeadSpringsDepot.com customer you can return eligible items within 14 days of receiving the item(s) for a refund of the merchandise value. A return must be communicated within that 14 day return window and shipping the item back at the your expense initiated as well. Original packing, receipt or gift receipt is required. Custom items and Made to Order furniture or rugs, special order items, custom upholstery, or items damaged through normal wear and tear are not eligible for returns. Review the full list of ineligible items and our refund policy below before starting the process. Returns with a gift receipt will be refunded in the form of a Merchandise Credit for the purchased amount, while returns with an original receipt will be refunded in the original form of payment. Final sale items ending in cannot be returned. Prior purchases are not eligible for price adjustments. To start a return, you can contact us at CustomerCare@headspringsdepot.com.

Items non-eligible for returns or exchanges:

• Items without an original receipt or gift receipt. 
  
• Mattresses ordered via HeadSpringsDepot.com — In store purchases please see 60-Day Comfort Guarantee Program.
• Gift cards 
• Made to Order Items, including custom rugs, furniture, and any other special order items.
• Final Sale or Dock Deal items
• Items damaged through normal wear and tear